Terms of service

Last updated: November 4, 2026

1. Overview

These Terms of Service ("Terms") govern your use of alurela.com and any purchase you make from Aluréla. The store is operated by Nexus Global Commerce Ltd., a company registered in England and Wales (Company No. 15926082), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom ("we", "us", "our"). Our customer service and registered US office is located at 1178 Broadway, 3rd Floor #327, New York, NY 10001, United States. By using our website or placing an order, you agree to these Terms.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. Our store is intended for personal, non-commercial use.

3. Products and information

We make every effort to display our products, colors and descriptions accurately. Actual colors may vary depending on your screen, and packaging may differ from images shown. Our products are cosmetic and personal care products and are not intended to diagnose, treat, cure or prevent any disease. Individual results may vary. Always read product labels and directions, and perform a patch test before using a new topical product.

4. Pricing and payment

All prices are shown in US dollars (USD). Applicable taxes and shipping costs are shown at checkout. We reserve the right to correct pricing errors and to change prices at any time without notice. Payment must be received in full before an order is shipped.

5. Orders

Your order is an offer to buy. We may accept or decline an order, limit quantities or cancel an order, for example if a product is unavailable, if there is a pricing error or if we suspect fraud. If we cancel an order after payment, we will issue a full refund.

6. Shipping, returns and refunds

Shipping is governed by our Shipping Policy. Returns and refunds are governed by our Refund Policy.

7. Intellectual property

All content on this website, including text, images, logos and design, belongs to us or our licensors and may not be copied or used without our written permission.

8. Acceptable use

You agree not to misuse our website, including attempting to gain unauthorized access, interfering with its operation, or using it for any unlawful purpose.

9. Disclaimer

Our website and products are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental or consequential damages arising from your use of our website or products. Our total liability for any claim relating to an order will not exceed the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited by law.

11. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your breach of these Terms or misuse of our website.

12. Governing law

These Terms are governed by the laws of England and Wales. This does not deprive you of any protection given to you by the mandatory consumer laws of the US state in which you live.

13. Changes

We may update these Terms from time to time. The version posted on this page applies to your use of the website and any order placed after it was posted.

14. Contact

Questions about these Terms? Contact us at info@alurela.com or +1 (363) 206-2540, or write to us at 1178 Broadway, 3rd Floor #327, New York, NY 10001, United States.